Returns and Refund Policy
At Zarion Wines, we are committed to providing our customers with premium-quality products and a seamless shopping experience. However, we understand that issues may arise. Please review our returns and refund policy below:
Returns
- Eligibility: Returns are accepted within 48 hours of delivery.
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- The product must be unopened, in its original packaging, and in the same condition as received.
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- Quality Issues: If you believe the wine is defective (e.g., corked, spoiled, or damaged during delivery), please contact us immediately within 48 hours of delivery with details and, if possible, photographs.
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- Products past their best-before date or improperly stored after delivery are not eligible for return or refund.
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Refunds
- Refunds are issued as a voucher or coupon code for the amount of the product, excluding VAT and shipping costs.
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- The voucher or coupon code will be valid for use on future purchases through our website.
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- No cash or original payment method refunds will be provided.
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How to Initiate a Return
1. Contact Us: Email our customer service team at [your customer support email] within 48 hours of delivery. Provide your order number, a description of the issue, and any supporting evidence (e.g., photographs of the product or packaging).
2. Return Approval: Our team will review your case and guide you on the return process if eligible.
3. Return the Product: Ship the product back to us in its original condition. Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.
2. Return Approval: Our team will review your case and guide you on the return process if eligible.
3. Return the Product: Ship the product back to us in its original condition. Return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.
Non-Returnable Items
Opened or partially consumed wine bottles.
Wine stored improperly (e.g., exposed to heat, sunlight, or unsuitable conditions after delivery).
All marketing communications will include an option to unsubscribe.
Wine past its best-before date.
Any items not in their original condition or packaging.
Wine stored improperly (e.g., exposed to heat, sunlight, or unsuitable conditions after delivery).
All marketing communications will include an option to unsubscribe.
Wine past its best-before date.
Any items not in their original condition or packaging.
Shipping Costs
Shipping fees for returns are non-refundable and will be the responsibility of the customer unless the product was defective or damaged upon arrival.
Exchanges
We do not offer exchanges. If you wish to try a different product, please initiate a return for the original item and place a new order.
Contact Us
If you have any questions or need assistance, please contact our support team at
We appreciate your understanding and look forward to serving you better in the future!
Email: SVwines@wentainvestments.co.za
Phone: 071 755 2638
